Privacy Policy

Who We Are

Sunetos AI Technologies Inc. is a software house that designs and builds custom software, workflow automations, AI-powered tools, and cloud infrastructure for businesses across industries. Our products include PeleDesk — an AI-powered project management platform — as well as a growing portfolio of custom applications built for clients and internal use.

Information We Collect

When you interact with our website or our products, we may collect:

• Contact details — name, email, phone, and company provided through inquiry forms or account registration.
• Project details — service needs, budget, industry, and project descriptions submitted via our inquiry forms.
• Usage data — pages visited, features used, and device/browser information collected automatically.
• Account data — credentials and preferences when you create an account on PeleDesk or other Sunetos products.

How We Use Your Information

• To respond to your inquiries and provide proposals for custom software, automation, AI, and cloud services.
• To operate, maintain, and improve PeleDesk and all other Sunetos-built applications.
• To deliver support, updates, and security patches for products we build and manage.
• To analyze usage patterns and improve our products and services.
• To send important account, security, or service-related notifications.

Our Products

As a software house, Sunetos builds and maintains multiple products. This policy applies to:

• PeleDesk — AI-powered project management platform available at peledesk.com.
• Sunetos website — this website (sunetos.ai) and all inquiry forms.
• Custom client applications — software we build for clients, each governed by its own service agreement in addition to this policy.
• Internal tools — products we build for internal use and experimentation.

Data Sharing

We do not sell your personal information. We may share data with trusted service providers (e.g. cloud hosting, email delivery, analytics) who help us operate our products, under contractual obligations to protect your data. We may also disclose information when required by law or to protect our rights and safety.

Data Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security reviews. No system is perfectly secure, but we work continuously to protect your data across every product we build.

Data Retention

We retain inquiry submissions and account data for as long as needed to provide our services, respond to your requests, and comply with legal obligations. You may request deletion of your data at any time.

Your Rights

• Request access to or a copy of your personal data.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Opt out of marketing communications at any time.
• Export your data from PeleDesk or other Sunetos products.

Cookies

Our website and products use cookies and similar technologies to remember preferences, analyze traffic, and improve functionality. You can control cookies through your browser settings.

Third-Party Links

Our website may link to third-party services (including PeleDesk). We are not responsible for the privacy practices of external sites and encourage you to review their policies.

Children's Privacy

Our services are intended for businesses and professionals. We do not knowingly collect information from children under 16. If you believe we have, please contact us so we can delete it.

Changes to This Policy

As Sunetos grows and builds new products, we may update this policy. We will post changes on this page and update the date above. Significant changes will be communicated through our products or by email.

Contact Us

Questions about your privacy or this policy? Reach out:

• 📧 support@sunetos.ai
• 📞 (402) 370-9998